We provide an extensive array of online support for our clients in addition to the comprehensive User Guide and Quick Start Guide, which are provided with the software. We suggest you use these methods in the order in which they appear below to ensure the quickest resolution of your issue.

We have taken the most commonly asked questions and compiled them into sections. Please check the section related to your question and see if the question has already been answered. The FAQs will be added to from time it time from the popular forum topics.

We provide our customers with access to a free user community forum. Feel free to ask questions and/or respond to the questions of others. The forum does have a search facility so please check to see if your question has already been answered before posting.

We have taken the most commonly used activities and documented them in short youtube video You may want to reference this videos in order to familiarize yourself with the software. http://www.youtube.com/nominalaccounting

You can lodge a support ticket by emailing support(at)nominal.com.au. We will endeavour to deal with your issue in a timely manner. You should receive an automated email reply to let you know we have received your ticket. This will be followed by an email to help resolve your issue. All communications are managed by our customer relationship management system to improve turnaround time and provide you with better service.

If your enquiry is urgent please call 1300 155 534. At the prompt press 1 and then leave a clear and complete description of your issue including the operating system your are using, your name, your client number, your email address and a telephone number – including area code - where you may reached.